Case Study:
Corporate Client Facing Employee Burnout
Problem
Background
This corporate client came to us with employee burnout challenges. The organization has a large international presence with satellite companies spanning the globe. Their main leadership team spans across North America.
Consequences
Due to challenges resulting from the pandemic, the executive team expected their leaders were experiencing increased levels of stress and potentially heading toward burnout. These challenges were evidenced in decreased productivity, conflict, and overall weariness.
Services
Workshop
Consulting
Executive Coaching
Data Analysis
Resources
Burnout Assessment
Survey
Workbook
Interactive Exercises
Data reporting
Approach
Consultation
We met for a free initial consultation to discuss the needs of the organization and the main challenges they were facing. Next, we set up two meetings with an executive-level leader to consult further on the problems both their executive and leadership teams were facing.
Survey
We created a survey to gather information from the collective members of the executive team and leadership team. The survey was created electronically, and executive-level leaders sent the link to each of their team members.
Team members filled out the survey knowing that only we at Breakthrough Personal & Professional Development Inc. would be able to see their names and answers. We set it up to be anonymous, such that the organization would not see names attached to survey results. That way, team members could fill out the survey with complete confidence that their information only went to us. This ensured team members felt psychologically safe to share their real problems, allowing us to get to the root of the problem.
Data Analysis
We correlated the information to find common themes and concerns upper management was not aware of. Next, we met with the executive-level leader to go over thematic findings. We proposed we create a virtual workshop based on the original challenges presented as well as the results of the survey. We discussed company culture and specific ways to engage with their team based on team dynamics.
Proposal
We created a proposal and sent it to the executive-level leader. It was approved immediately. We sent an Agreement, which was signed off on immediately, and we went to work.
Solution
Custom-Designed Workshop
We created a custom-designed workshop based upon three major goals.
The signs and symptoms of burnout.
Stress management strategies.
Company culture systems transformation.
The workshop included:
High-level, engaging training,
Breakout sessions specifically designed with well-crafted questions,
Interactive experiential learning exercises.
Assessment
A Burnout Assessment was provided and completed by all team members prior to the workshop so they had a good sense of were experiencing personal wellness and potential warning signs of burnout.
Workbook
A custom-designed companion workbook accompanied the workshop with space for personal reflection, learnings, questions, discussion topics, exercise instructions, and take-home stress management technique handouts.
Executive Coaching
The organization added an Executive Coaching package to their corporate package solution. We set it up so that team members could access burnout prevention coaching anonymously. This approach overcame one of the greatest challenges organizations face. Employees often do not access their company’s workplace wellness program due to fear of their employer knowing they accessed help or due to unfortunate stigmas. This created more trust and accessibility for team members to receive the help they need.
Follow Up
Debrief
After the workshop, we met with the executive-level leader to debrief the workshop and discuss how we may work together in the future.
Goals Achieved
They were extremely pleased with the results of the workshop including:
Understanding the root of the problems they face,
Creating healthy dialogue among the executive and leadership teams
Solving one of their main issues through an interactive exercise,
Cultivating a healthy company culture through the workshop training,
Generating greater understanding, empathy, and emotionally intelligent conversations around burnout prevention and employee wellness.